Effective September 2026
If your first order of a garment doesn't fit, we'll exchange it for another size once, free. Request the exchange within 30 days of delivery and we make the new size and ship it at no cost to you, including shipping.
The guarantee covers one size exchange per item, on garments bought in the Fysiqal Shop. It doesn't cover accessories that don't come in sizes.
Items sold by a coach in the Shop are covered too. You pick the new size the same way; the coach confirms the exchange within 48 hours, and if they can't, we do. It's free for you either way.
If something arrives damaged, has a print or stitching defect, or isn't what you ordered, tell us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer.
Every item is made for your order rather than pulled from stock, so we can't take back items that fit and arrived as ordered. If you're unsure about size, the size guide on each product and the First Fit Guarantee are there so you can order with confidence.
Evidence Guides have their own 14-day refund and licence terms: see Digital guide terms.
Signed in: open the order in your Locker and choose Request a return. Checked out as a guest: use Track an order with your order number and email. Or email support@fysiqal.com. We confirm the outcome before anything is charged or refunded.
Refunds go back to your original payment method, usually within 5–10 business days depending on your bank.