Help & Support

For: Anyone who can’t get into their account.

Check you are using the email you signed up with, then reset your password from the sign-in page. If you signed up with Google, use "Sign in with Google" instead of a password.

1. On the sign-in page, check the email address for typos.
2. If you normally use a password, choose "Forgot password?" and follow the email (see "How do I reset my password?").
3. If you created your account with Google, choose "Sign in with Google". If that button isn’t shown, email support@fysiqal.com.
4. If you just signed up, look for the confirmation email in your inbox and spam folder.

You should see: You land back in Fysiqal, on the page you were trying to open.

If that didn’t work: Email support@fysiqal.com from the address on your account and say what you tried. Help inside the app needs you to be signed in.

Checked against the app Oct 31, 2026

For: Accounts that sign in with an email and password.

Choose "Forgot password?" on the sign-in page, enter your email, and open the reset link we send. The link takes you to "Set a new password".

1. Go to the sign-in page and choose "Forgot password?".
2. Enter your account email and choose "Send reset link".
3. Open the email and follow the link on the same device.
4. Enter a new password twice and choose "Save new password".

You should see: You see "Check your email" after sending, then can sign in with the new password. For privacy, the page says the same thing whether or not the email has an account.

If that didn’t work: Check spam, and request a fresh link if the old one was used or is stale. Still stuck? Email support@fysiqal.com.

Checked against the app Oct 31, 2026

For: Accounts created with Google, or anyone choosing how to sign in.

Only where the sign-in page shows "Sign in with Google". An account created with Google has no Fysiqal password, so Settings won’t show a password field for it.

1. On the sign-in page, choose "Sign in with Google" if it’s shown.
2. Pick the Google account you signed up with.

You should see: Google returns you to Fysiqal, signed in.

If that didn’t work: If the Google option isn’t on the page, or it signs you into a different, empty account, don’t create a new one — Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Settings ▸ Account & security shows your email and whether it’s verified. Changing the email isn’t available in Settings yet, so ask support to do it.

1. Open Settings ▸ Account & security.
2. If it says your email isn’t verified, find the confirmation email in your inbox and open its link.
3. To change the address, contact support with the new email you want to use.

If that didn’t work: Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Free covers workout logging, progress tracking, the exercise library and one AI-generated program a month. Pro adds unlimited programs, AI Coach, Form Studio, nutrition, supplements, the recovery engine and Performance Labs. Current prices are on the Upgrade page.

Checked against the app Oct 31, 2026

For: Pro you pay for yourself. Pro included with paid coaching ends only when that coaching ends.

Settings ▸ Subscription & purchases ▸ "Cancel subscription", then finish in Stripe. Pro stays on until the end of the period you’ve paid for, then your account moves to Free.

1. Open Settings ▸ Subscription & purchases.
2. Choose "Cancel subscription" and review what you’ll lose.
3. Choose "Continue to Stripe to cancel" and confirm there.

You should see: The panel shows the date you keep full access until. After that you’re on Free; your logged history stays.

If that didn’t work: If it says your Pro comes from coaching, there’s nothing to cancel there — manage the coaching instead. If billing won’t open, try again; then Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Pro and each coaching plan are billed separately. Paid coaching through Fysiqal includes Pro at no extra charge, but a Pro subscription you already had keeps billing until you cancel it.

1. Open Settings ▸ Subscription & purchases.
2. Fysiqal Pro shows at the top; each coach is listed under Coaching plans with its own renewal date.
3. If you have paid coaching and no longer need your own Pro subscription, cancel Pro — Pro stays on through your coaching.
4. The Locker ▸ Purchases & plans lists everything in one place.

If that didn’t work: If you see a charge you can’t match to any plan (for example, charged twice), Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Cancelling stops the next renewal; partial periods aren’t refunded except where the law requires. Ending paid coaching immediately isn’t refunded automatically — cancelling the renewal keeps what you’ve paid for.

1. To stop future charges, cancel the renewal (Pro or coaching) rather than ending immediately.
2. If you think you were charged in error, contact support with the date and amount.

If that didn’t work: Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

A coaching plan with a failed payment shows "Payment past due" in Settings ▸ Subscription & purchases — choose "Fix payment". For Pro, choose "Manage subscription". Both open Stripe, where you update your card.

1. Open Settings ▸ Subscription & purchases.
2. Coaching: on the plan marked "Payment past due", choose "Fix payment".
3. Pro: choose "Manage subscription".
4. Update your payment method in Stripe.

You should see: Once Stripe takes the payment, the plan no longer shows as past due.

If that didn’t work: Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

You choose, per coach, which areas they can see (workouts, programs, nutrition, recovery, photos, goals, measurements, injury notes, supplements). Messages are always shared. Change it or stop any time in Trust & Privacy.

1. Open Settings ▸ Trust & Privacy and choose "Review sharing".
2. Pick the coach, then turn each area on or off.
3. To stop all access, choose "Pause sharing" (billing continues) or "End relationship".

You should see: Changes take effect right away. Stopping access can’t take back messages already exchanged or anything already seen.

If that didn’t work: Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Yes. Open the finished workout in History and choose "Correct record" to fix a load, reps, RPE, a set or the duration. The original is kept and you can undo the correction.

1. Open your profile ▸ History and choose the workout.
2. Choose "Correct record" and make the change.
3. Save. Your Records page lists every correction.

You should see: The workout shows the corrected values, and personal records and awards update to match.

If that didn’t work: Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Settings ▸ Privacy, health data & AI ▸ "Download my data" gives you one file with all your records. History also has Export for a workout spreadsheet.

1. Open Settings ▸ Privacy, health data & AI.
2. Choose "Download my data" and keep the page open while it prepares.

You should see: The download says whether it’s complete or partial, and names any section that didn’t read in full.

If that didn’t work: If it says partial, try again for a complete copy. If it fails again, contact support from this page.

Checked against the app Oct 31, 2026

Settings ▸ Privacy, health data & AI ▸ "Request account deletion". Deletion happens 14 days later, and you can cancel any time before then.

1. Download your data first if you want a copy.
2. Cancel any paid plans you don’t want to keep paying for.
3. Open Settings ▸ Privacy, health data & AI and choose "Request account deletion".
4. Type the confirmation phrase and confirm it’s you (your password, or signing in again).

You should see: Settings shows the date your account is scheduled for deletion, with "Cancel account deletion".

If that didn’t work: Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Wearables are managed in Settings ▸ Connections & devices. Each connected device shows whether it’s up to date and the one action that fixes it. Devices marked "not available" can’t be connected yet; your check-ins keep readiness working.

1. Open Settings ▸ Connections & devices.
2. Choose Connect next to an available device and approve access.
3. If a device shows a problem, use its action: Sync now, Retry import or reconnect.
4. With two devices sending the same reading, choose which one Fysiqal uses.

You should see: You see the newest reading and the last completed import for each device.

If that didn’t work: Disconnecting asks whether to keep the readings already imported. If a connected device keeps failing, contact support from this page.

Checked against the app Oct 31, 2026

For: Physical items bought in the Fysiqal Shop. Items are printed to order, so change-of-mind returns aren’t offered.

Your first order of a garment can be exchanged for another size once, free, within 30 days of delivery (First Fit Guarantee). Damaged, misprinted or wrong items are replaced or refunded within 30 days.

1. Open the Locker ▸ Gear orders and find the order.
2. Choose "Request return/exchange".
3. Pick the reason, add a photo for damage or a wrong item, and submit.

You should see: The order shows your request’s status. We confirm the outcome before anything is charged or refunded; refunds go back to your original payment method.

If that didn’t work: Checked out as a guest? Use Track an order with your order number and email. Otherwise contact support from this page.

Checked against the app Oct 31, 2026

Only for a short time after you order, before it starts production. While you can, the order in Gear orders shows "Cancel this order" and how many minutes are left.

1. Open the Locker ▸ Gear orders.
2. On the order, choose "Cancel this order", then "Yes, cancel and refund".

If that didn’t work: If the option is gone, production has started — contact support from this page.

Checked against the app Oct 31, 2026

Yes, within 14 days of buying it — email support@fysiqal.com. A refunded guide is removed from your Locker. If a file is broken, tell us any time and we’ll fix it or refund you.

Checked against the app Oct 31, 2026

Use Report on the post, comment, message, profile or squad, or contact support and choose "Safety or abuse concern". Fysiqal isn’t an emergency service — if someone is in danger, contact your local emergency services.

1. On the item, choose Report (posts: the menu ▸ "Report post"; messages: "Report this message").
2. Pick a reason, add detail if you want, and submit.
3. Mute or block the person from the confirmation if you’d like.
4. For anything that isn’t on a single post or message, contact support and choose "Safety or abuse concern".

You should see: You see "Reported" with a reference, and our team reviews it.

If that didn’t work: Contact support from this page — your page and reference are attached.

Checked against the app Oct 31, 2026

Change your password, then choose "Sign out everywhere" in Settings ▸ Account & security. That ends every signed-in session, including this one.

1. Open Settings ▸ Account & security.
2. Under Change password, enter your current and new password (password accounts only).
3. Check Recent browser activity for devices you don’t recognise.
4. Choose "Sign out everywhere", then sign back in.

You should see: Every device is signed out; only someone with your new password can sign in.

If that didn’t work: If you can’t sign in any more, email support@fysiqal.com from your account address. Otherwise contact support from this page and choose "Account security".

Checked against the app Oct 31, 2026

Yes. Settings ▸ Safety & moderation ▸ "View history" shows why a post was removed and lets you appeal.

Checked against the app Oct 31, 2026